Privacy policy

Privacy Policy
Prestige Wellness Hub (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website https://prestigewellnesshub.co.za or make a purchase.
1. Information We Collect
When you interact with our website, we may collect:
Personal Information: Name, email address, phone number, billing & shipping address.
Payment Information: Credit/debit card details (processed securely by our payment gateway).
Order Information: Products purchased, order history, and delivery details.
Website Usage Information: IP address, browser type, pages visited, and time spent on the site.
We only collect information necessary to process orders, provide customer support, and improve your shopping experience.
2. How We Use Your Information
We use your information to:
Process and deliver your orders
Communicate with you about your order, promotions, or updates
Improve our website and services
Comply with legal obligations
Your personal and payment information is never sold or shared with third parties for marketing purposes.
3. Payment Security
All payments are processed through secure, third-party payment gateways such as PayFast, Paystack, or Stripe. We do not store your full credit/debit card details on our servers.
4. Cookies & Tracking
We may use cookies and similar technologies to:
Improve website functionality
Analyse website traffic
Personalise your shopping experience
You can disable cookies in your browser, but some website features may not function properly.
5. Sharing Your Information
We may share your information with:
Couriers for delivery of your orders
Payment gateways to process payments
Legal authorities if required by law
We do not sell your information to third parties.
6. Your Rights
You have the right to:
Access the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your personal information (subject to legal obligations)
To exercise these rights, contact us at info@prestigewellnesshub.co.za.
7. Retention of Information
We retain your personal information for as long as necessary to process orders, comply with legal obligations, and provide customer service.
8. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: info@prestigewellnesshub.co.za
Phone: +27 75 259 3742
Address: 578 Skukuza Streer, Faerie Glen, Pretoria East x34, Gauteng, South Africa